Shipping policy

🐾 Shipping Policy

Last updated: December 16, 2025

Fulfillment & Shipping Information
Prime Deal Dock operates as an online retailer. We partner with multiple fulfillment providers located in the United States and internationally, including China, to offer a wide selection of pet products.

Orders are shipped from the fulfillment location best suited for each product based on availability, logistics, and destination. As a result, items within the same order may ship separately and arrive at different times.

Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Times
• United States: typically 7–14 business days after processing
• Canada & International: typically 10–21 business days

Delivery times are estimates and may vary due to fulfillment location, customs processing, carrier delays, weather conditions, holidays, or peak demand periods.

Shipping Costs
We offer free standard shipping on all orders unless otherwise stated at checkout.

Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout. If multiple packages are shipped, separate tracking numbers may be provided.

Shipping Issues
• Delayed, Lost, or Damaged Orders: Please contact us within 7 days of the expected delivery date with your order number and any supporting details (including photos for damaged items).
• Incorrect Items: If you receive an incorrect item, contact us within 7 days so we can arrange a replacement or refund in accordance with our Return Policy.

Contact Us
For shipping questions, contact us at questions@primedealdock.com or via live chat on our website. We typically respond within 24 business hours (Monday–Friday).

This policy may be updated periodically. Please review this page for the most current information.