Contact Us

Contact Us
We’re here to help fellow pet lovers!

📧 Email: contact@primedealdock.com

Questions about your order? Include your order number and we’ll get back to you fast. We respond to most inquiries within 24 hours (Mon–Fri).

Address: Prime Deal Dock, 625 NW 135 Terrace, Plantation FL 33325, United States

Common Questions:

• Order tracking: You’ll receive a tracking number by email as soon as your order ships.
• Changes or cancellations: Please contact us within 24 hours of placing your order.
• Returns: If there’s ever a problem with your order, reach out within 14 days — we’ll make it right.

Shipping Information
We work with several fulfillment partners to keep our product selection fresh and affordable.

• Processing time: 1–2 business days
  • United States: Most orders arrive within 2–7 business days after processing, depending on the supplier and destination.
  • Canada: Delivery takes 7–14 business days after processing.
  • International: Delivery times vary (7–21 business days).
    Contact shippinginfo@primedealdock.com for specific estimates.
• Tracking: All orders include tracking once shipped.
• Destinations: We ship to most countries around the globe.

If your order hasn’t arrived after 15 days, please contact us — we’ll check on it immediately.

EU Customers: You can reach us via email or mail at the address above.

🐾 Thank you for supporting a small business that loves pets as much as you do!